Terms and Conditions of Sale

1. Formation of the Contract

1. The specifications, descriptions, availability and prices of goods are subject to change without prior notice.
2. By placing an order, you are making an offer to purchase the goods at the price displayed.
3. A contract is formed only when we confirm acceptance of your order by email.
4. If we are unable to accept your order at the advertised price, we will notify you by email and may offer the goods at a revised price. No contract will exist unless you accept the revised offer.

2. Delivery of Goods

1. Unless otherwise stated, delivery charges are not included in the purchase price.
2. The customer is responsible for paying any applicable delivery, shipping and insurance charges.
3. Risk in the goods passes to the customer upon delivery.
4. Customers must inspect the goods immediately upon receipt. Any visible damage, shortages or delivery issues must be reported to the carrier at the time of delivery and to us as soon as reasonably possible.

3. Payment and Pricing

1. Payment is due upon acceptance of your order.
2. All prices displayed include VAT unless otherwise stated.
3. Goods will not be dispatched or made available for collection until payment has been received in full and cleared.
4. Additional charges may apply for:
   • Express or urgent deliveries.
   • Large or heavy items weighing over 32kg.
   • Deliveries requiring special handling.

4. Store Collection

1. If you select Store Collection, please wait until you receive confirmation that your order is ready before visiting the store.
2. Stock allocated to online orders may differ from stock available in our retail outlets, as inventory is managed separately.

5. Our Right to Cancel

We reserve the right to cancel an order where:

• The goods become unavailable.
• A supplier is unable to fulfil our order.
• There is a pricing, technical or administrative error.
• Circumstances beyond our reasonable control prevent us from supplying the goods.

If we cancel your order, any payment received will be refunded in full. Our liability is limited to the amount paid for the order, and we shall not be responsible for any indirect or consequential loss or damage.

6. Age Requirements

1. Customers placing an order must be at least 18 years of age.
2. Orders placed by persons under the age of 18 require the consent of a parent or legal guardian.
3. Where payment is made using a payment card belonging to a parent or guardian, the cardholder may be contacted to confirm the transaction before the order is processed.

7. Customer Responsibilities

1. It is the customer's responsibility to ensure that the goods purchased are compatible with their intended system, equipment or any other products.
2. The customer is responsible for the correct installation, setup and operation of the goods.
3. Where applicable, customers should download the latest drivers, firmware, manuals and software updates directly from the manufacturer's official website.

8. Returns and Right of Withdrawal

1. Consumers have the right to withdraw from the contract within 14 days from the date of delivery in accordance with applicable consumer protection legislation.
2. Upon a valid withdrawal, we will refund all payments received, including the standard delivery charge (excluding any additional costs arising from the customer's choice of expedited delivery).
3. The goods must be returned within 14 days of notifying us of the withdrawal.
4. Return shipping costs are the responsibility of the customer unless otherwise required by law.
5. Customers are responsible for taking reasonable care of the goods. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund.

You may exercise your right of withdrawal by:

• Completing the Model Withdrawal Form and sending it by post; or
• Completing the online Returns Form available on our website.

9. After-Sales Service

1. All after-sales services, including warranty claims, repairs, technical support, inspections and product assessments, are provided exclusively at our Hamrun Store.
2. After-sales services are available only during the following hours:
   • Monday to Friday: 10:00 a.m. – 6:00 p.m.
   • Saturday: Closed
   • Sunday and Public Holidays: Closed
3. Customers requesting after-sales service must present a valid proof of purchase.
4. Where necessary, customers may also be required to provide all accessories, chargers, cables or other items supplied with the product to enable proper testing or repair.

10. Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards
• PayPal – Payments are processed in Euro (€). Any currency conversion charges or exchange rate differences are the responsibility of the customer.
• Bank Transfer – Orders will only be processed once cleared funds have been received. The customer is responsible for any fees charged by both the sending and receiving banks.
• Cheque – Orders will only be processed once the cheque has fully cleared.

11. General Provisions

1. These Terms and Conditions are governed by the laws of Malta.
2. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. We reserve the right to amend these Terms and Conditions at any time. Any amendments will apply only to orders placed after the revised Terms and Conditions have been published on our website.